13.01.2026
TSO‑DATA launches AI Voice Agents. These are intelligent, telephony‑capable voice assistants that automatically answer calls, understand and handle requests, and create or update records directly in Microsoft Dynamics 365 Customer Engagement (CRM) and Business Central (ERP). The result: shorter waiting times, relieved teams, and improved availability.
Voice AI that truly lands in the business
Customers today expect fast, reliable answers around the clock. At the same time, call volumes and personnel costs are rising. AI Voice Agents resolve this tension: they understand concerns in natural language, lead conversations confidently, and work directly with your business processes—not just transcribing.
What are TSO‑DATA’s AI Voice Agents?
AI Voice Agents are voice assistants capable of handling telephony that automatically take calls, provide context‑aware help to callers, and create and update records directly in Microsoft Dynamics 365/Business Central—with no media breaks.
Your benefits: shorter waiting times, consistent data, and measurable service quality.
Typical use cases
Logistics / Order Management: order and delivery status, return requests, address changes
Deep integration with Microsoft Dynamics 365 Customer Engagement and Business Central
Over 30 years of Microsoft ERP expertise: TSO‑DATA as an established Microsoft partner for secure, robust solutions
Listen to our demos now and book an appointment!
In a compact use‑case workshop, we identify your highest‑impact opportunities. Ideal for service managers, IT leaders, and sales organizations.
Product page & appointment booking
Questions? Get in touch with us directly!
TSO-DATA
David Eggenhofer
+49 (541) 13 95-707
ki[at]tso[dot]de
