We are very pleased to announce that Steffen Hackmann has been awarded the Resco Most Valuable Professional (MVP) title for September 2022 - September 2023. The Resco MVP Award recognises individuals who actively share their technology, business and industry knowledge around Dynamics 365 CRM with the Resco community and leaders within their organisation.
Thanks for the recognition of my work during the last few years. I’m the team leader of a Dynamics 365 Implementation and development team at TSO-DATA in Germany. I started to work at TSO 11 years ago during my business informatics study program and have never left. I work with Resco technology since 2015. My role now is mainly about consultancy and project management tasks in Dynamics 365 projects in the DACH region. I have a small family, like to play tennis and spend time with family and friends.
I would say that I’m pretty experienced when it comes to understanding customers and transferring their requirements into business software solutions. I try to see every customer as an individual and to match their business with past experiences and solutions in our toolbox. And Resco is an important part of our toolset.
Digital transformation is the basic topic behind all projects we are working on. That means not only rebuilding the existing processes but rethinking them with a new perspective with new technologies that the Microsoft Cloud and Resco have to offer.
I think integrating the whole supply chain into business processes is a key aspect. For example, a mobile app for vendors or end customers that communicates with the core business software components. The major problem is that the media often breaks, and humans’ manual work becomes necessary. That also reflects the digital transformation approach from the previous question. The usage of mobile devices is increasing. So, we as an implementation partner need reliable technology to build these apps on.
When it comes to Resco solutions, I would say that I have a pretty good overview of the full solution stack. But in particular, we have had great success implementing custom offline HTML solutions to deliver a fast user experience, especially in combination with the powerful offline capabilities. I’m not a developer, but I have designed a few successful solutions for scenarios with no other available solution. But you are nothing without your team, so this award is also thanks to the guys in the background.
I think Resco is pretty good when it comes to addressing the correct business needs having answers where, in our case, Microsoft still has gaps in their offerings. I’m talking about real offline, security or solutions for all mobile operating systems.
We finished a project at the beginning of 2022, with a scenario of Dynamics 365 Sales, Microsoft Business Central, and Resco Mobile CRM. We used Resco Mobile CRM to implement a custom offline sales order creation solution. What sounds pretty straightforward is sometimes more complex than you would expect. In this case, we had an average of 200 lines per order and the salespersons created a lot of them daily. So, speed and logical validations were key. This means using the solution completely without a mouse or touch, only via keyboard, was a must. On top of it, we created a barcode scanner to capture order lines and a Resco Mobile Report to print out barcodes for the products at the point of sale.
That was a challenging scenario, but it worked out thanks to Resco technology.
Always have an open mind and fill up your personal toolbox with technologies, tools, ideas, etc. One of my favorite sayings is, “if you only have a hammer, everything is a nail”. So, everything inside your toolbox will help you to find solutions for future challenges.
Two things. One is the Resco roadmap and the second is to getting in touch with our people again and seeing each other in person. I think we have all missed that in the last 2 years.
All about resco.NEXT 2022 here.
Would you like to learn more about the great benefits of Resco Mobile CRM? Then contact us directly, we look forward to hearing from you.