With our managed services, we take over the continuous support of your system landscape. We monitor critical components, keep systems up to date, and respond to issues at an early stage. This helps you avoid downtime, reduce risks, and create more capacity for your core business. Our services are delivered transparently, proactively, and at a clearly calculable monthly flat rate.
We continuously monitor your systems and detect irregularities before they become an issue. This reduces downtime and ensures that your environment remains stable and secure at all times.
You gain clear insights into the status of your systems—without needing technical expertise. Our regular reports and recommendations make performance, stability, and risks easy to understand at any time.
We take care of day-to-day system operations so your team can focus on its core business. From updates to support, we handle everything required for smooth and reliable operations.
Our modular service packages grow with your needs. Whether basic support or extended services—you choose exactly the services that fit your organization and can expand them at any time.
As a Microsoft partner with experience in infrastructure and Business Central, we combine technical expertise with a deep understanding of your business processes—delivering solutions that are both technically sound and practical.
Framework Agreement:
The foundation for all managed services. Includes prioritized support and the 15‑minute fair‑use rule.
Price excl. VAT.
Our managed services consist of clearly structured packages that cover different levels of support.
Each package includes defined services such as monitoring, patch management, system checks, and support. The scope, depth of monitoring, and desired response times vary depending on the package.
Additional modules—such as extended Azure services, custom support quotas, or project-specific enhancements—can be flexibly added at any time.
Our managed services are based on a monthly framework agreement, which serves as the foundation for support and assistance. Building on this, you can book specific service packages—ranging from monitoring and patch management to Business Central Online and Microsoft 365. This allows you to flexibly customize your service package to meet your specific needs.
Proactive monitoring of key system parameters such as hard drives, RAM, CPU, and network. Issues are detected before they become critical.
We handle the installation of all Windows Server updates and keep your environment secure and stable.
Using Patch-my-PC, we automatically update key applications on workstations—which is crucial for security and compliance.
Mandatory module for BC SaaS customers: includes 30 support tickets, app updates, version updates, and communication with Microsoft in the event of disruptions.
Our module for comprehensive Microsoft 365 support: tenant management, security, updates, and policies.
Our managed services are ideal for medium-sized businesses that want to operate their IT systems reliably, securely, and with long-term stability—without having to tie up internal resources—as well as for fast-growing companies seeking stability and looking to create opportunities for scaling. Companies that:
Two common use cases that demonstrate how companies can use managed services to ensure reliable IT operations and effectively free up internal resources.
A small business does not have its own IT department and cannot manage its systems on its own.
Often, an employee with no IT background—who was actually hired for a different role—ends up handling IT tasks. The managed service handles the setup, maintenance, monitoring, and support of the entire IT environment.
This reduces downtime and minimizes security risks. Employees can focus entirely on their tasks while IT operations run reliably in the background.
In-house IT teams are already stretched thin or are expected to focus on core strategic tasks.
At the same time, they often lack the time to delve deeply into individual platforms or specialized topics—such as Business Central or Microsoft 365. A managed service takes over the operation and support of selected systems, freeing up IT resources so they can focus on more important issues within the company.
This not only increases efficiency but also improves the quality and stability of IT operations.
Our service levels ensure that you know exactly what to expect:
We continuously monitor your systems and detect irregularities before they become an issue. This helps reduce downtime and ensures that your Business Central environment remains stable and secure at all times.
Our modular service packages grow with your requirements. Whether basic support or extended services—you choose exactly the services that fit your organization and can add more at any time.
Our service hours correspond to our regular business hours. During these service hours, you will receive a response confirming receipt of your request within a maximum of four hours.
• Onboarding: Analysis, setting up monitoring, clarifying communication channels
• Operations: Monitoring, Updates, Support
• Reporting: Regular system reports and recommendations
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