Are you looking for a business platform which can display your entire customer management for marketing, sales and service? With Microsoft Dynamics 365 CRM, you get a tool that supports you in winning prospective customers, managing customers and retaining them for the long term.
Today, projects are becoming more and more complex, business relationships more demanding and customer wishes more individual. Factors which lead not only companies and their employees to be more agile, mobile and flexible than ever, but also the IT environment in the background.
With Microsoft Dynamics 365, Microsoft combines well-known customer relationship management functions from Microsoft Dynamics CRM such as marketing, sales, field and customer service into a central business platform. The modular structure effects that modules and functions such as Azure Services, Power BI, PowerApps, IoT, ERP etc. can be added and removed at any time. Or use the underlying Dynamics 365 PowerApps platform to customize your own business applications.
Use the current CRM system from Microsoft as a future-proof all-in-one solution in which all business processes can be efficiently handled and managed and your customer relationship management remains successful.
The integration of artificial intelligence in Microsoft Dynamics 365 opens up a wide range of possibilities across different business areas. In sales and marketing, as well as in other modules, the use of AI-based co-pilot functions brings significant improvements. These technologies help to optimize processes, improve the customer experience and increase efficiency in various business functions by relieving your teams. Dynamics 365 uses AI to shape a new era in the business world characterized by data analysis and personalized customer engagement.
The Dynamics 365 Sales Copilot revolutionizes customer communication in sales. This tool enables salespeople to personalize every interaction and stay productive. It provides real-time information on market position compared to competitors, leading to more compelling customer conversations. Copilot increases your sales efficiency by responding to customer needs and providing a competitive advantage.
The Copilot for Dynamics 365 Customer Insights opens up new horizons for your marketing. The advanced AI functions optimize marketing processes and enable in-depth personalization of the customer approach. Copilot supports you with customer projects, customer segmentation and the creation of the perfect customer journey. Quickly and easily create targeted customer profiles and automated marketing content tailored to the individual, which is characterized by AI-supported data analysis. This technology enables a new era in customer relationship management.
With Dynamics 365 and its AI-driven co-pilot functions, doors to a more efficient, smarter business world are open to you. Take the opportunity to revolutionize your processes and strengthen your competitive advantage.
Accelerate and increase your sales, reinforce your business relationships and support your sales staff - with Dynamics 365 Sales you always keep your customers in sight.
Combine marketing content, marketing data and processes to create modern customer experiences and sustain customer loyality.
Increase customer loyality with top service and service offerings across multiple sales and service channels (multi channel).
"Place the right employee with the right skills, the right tools in the right place!" – Dynamics 365 Field Service makes it possible and plannable. Ensure optimum customer support on site. Dynamics 365 Field Service supports your field staff with comprehensive functions - for a consistently high service quality.
Make your project business more productive and profitable - with powerful functions, you can comprehensively control and manage your projects, plan resources and invoice time and travel expenses.
Use the CRM portal to share information with external people, e.g. service requests, self-service articles, forums or other.
Combine Dynamics 365 with various cloud applications such as Office 365 on your Dynamics 365 platform and increase the effectiveness of your employees.
„Empower every person and every organization to achieve more“ - The PowerApps Platform is the technological basis of Dynamics 365 on which Microsoft apps (e.g. Sales, Field Service) or individual apps can be deployed. Follow the Microsoft vision and solve future challenges yourself with the help of the PowerApps Platform.
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ntegration of further data sources (e.g. SharePoint)Microsoft Dynamics 365 can be deployed in several ways. You can choose between Microsoft Cloud or classic on-premises model as a server-based installation in your company.
In the majority of our Dynamics 365 projects we already rely on the cloud model. This enables us:
Microsoft is also investing more effort in the development of Dynamics 365 in the cloud. In the future, some functions will only be available exclusively in the cloud.
We will be happy to advise you on the provision of Dynamics 365 and create a concept that meets your needs.
Would you like to test Microsoft Dynamics 365? With TSO-DATA you can.
Contact our Dynamics 365 experts and set up your trial together with one of our consultants by navigating through the installation menu.
Contact our Dynamics 365 experts and get in touch with them directly.
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